Purchase Policy

Our goal at Flix Brewhouse is to make your movie-going experience as easy and efficient as possible. Our Purchase Policy is designed to provide you with the information you need to ensure a smooth transaction and trouble-free retrieval of your tickets once you get to the theater. Please take a minute to read the following:

No Refunds or Exchanges

In accordance with our Terms of Use, Flix Brewhouse does not offer refunds or exchanges of tickets purchased on the Flix Brewhouse web site or via our mobile site. In addition, tickets purchased through Flix Brewhouse may be subject to a per-ticket Admin Fee, which is non-refundable except in extraordinary circumstances where a theater was unable to honor your tickets (i.e., if a show time is cancelled, no seat was available in the theater, etc.). Before purchasing your tickets we urge you to confirm the title, time and location of the movie or event that you wish to attend.

At the time of your order, Flix Brewhouse will place an order for your tickets in the theater's ticketing system, reducing the number of seats available for the chosen show time. While this allows us to provide our customers with the clear benefit of guaranteed seats, it prevents Flix Brewhouse and our theater partners from reselling tickets in the event that you do not attend your chosen show time.

If you cannot attend a show time for which you have purchased tickets, you may contact the theater directly to inquire about refunds and exchanges. We strongly recommend that you contact the theater's management prior to your show time, as they generally may not issue refunds or provide exchanges after show time. Any refund or exchange is at the discretion of theater management and can only be conducted at the theater. If a refund is available, management will only refund to you the ticket price. If you also wish to request a refund of our Admin Fee in extraordinary circumstances as described above, you should contact Flix Brewhouse's customer service (otherwise, the Admin Fee is non-refundable, as stated above).

Picking Up Your Tickets

Please read your online, email and/or mobile confirmation pages carefully, as they provide you with important information about retrieving your tickets. Please remember to bring your confirmation page (or your print-at-home ticket with barcode, if applicable) to the theater. If you can't print, just write down your confirmation number and bring it with you. However, if you have a print-at-home bar-coded ticket, you must present it when you arrive at the theater.

Be Prepared to Present Your Credit Card and Your Picture ID

Flix Brewhouse may require that you present the actual credit card used to purchase tickets on Flix Brewhouse and the number printed on the card must match the number stored for your transaction. Also, please be prepared to present your picture I.D.

Payment Methods

Flix Brewhouse accepts American Express, Discover, MasterCard, and Visa. All debit and credit cards must be issued in the United States of America. Flix Brewhouse does not accept "Single-Use" card number security products.

If you have any questions about the information above, please contact us.