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QUESTIONS? WE'VE GOT ANSWERS.

WHAT’S THE FLIX BREWHOUSE AGE POLICY?

Flix is primarily adult-oriented. Those 21 and older may see any show any time. Ages 17 to 20: You can come solo to showtimes before 7 pm. But for shows 7 pm and later, you’ll need to be with a parent or other responsible adult. Ages 6 to 16: You are good to go for all rated G, PG and PG-13 shows as long as you are with a parent or responsible adult. It isn’t really appropriate for you to see rated R motion pictures though. Ages 2-5: You can see all G and PG movies at Flix that start before 7 pm, but not after. No PG-13 or R movies though at any time! Infants, toddlers and strollers are only allowed in Flix during special “Baby Day” events.

WHAT IS YOUR POLICY ABOUT LATE ARRIVALS?

We begin seating approximately 30 minutes prior to showtime in order to provide food and beverage service before the feature begins.  We do not seat late arrivals after the feature begins, so you will not be able to see the show if you are not on time.

AN 18% GRATUITY IS ADDED TO AUDITORIUM CHECKS. DO I HAVE TO PAY IT?
Flix provides dedicated wait staff similar to other full service restaurants, and all gratuities are 100% distributed to the service team.  Tipping is completely voluntary, so it is up to you to decide how much, if anything, to leave. 18% is a suggested amount and is added as a convenience so you don’t have to figure percentages in the dark near the end of the movie.  If you feel service was less than satisfactory, not only may you adjust or eliminate the gratuity, but please ask to speak with a manager before leaving Flix. Of course if service was exemplary, the team is grateful for any additional amount you choose to share.  

WHAT HAPPENS IF I BUY TICKETS BUT MY PLANS CHANGE?

If you are unable to make the original show time, we are able to swap the tickets for a different showtime, or provide a refund for the ticket purchase provided that the swap or refund occurs in our lobby BEFORE the start of the original movie show time.

WHAT IF I BUY TICKETS ONLINE AND DON'T HAVE A PRINTER?

Not a problem! If you are unable to print your tickets at home, simply bring the credit card used for purchase with you when you arrive to Flix for your movie. The kiosks located in our lobby can easily pull up your tickets and print them for you on the spot. Our box office can also help with this task if the kiosks are in use.  If you buy on a smart phone, the QR code we send you will admit you paper-free.

WHAT HAPPENS IF THERE IS TALKING OR TEXTING DURING THE MOVIE?

Flix Brewhouse is dedicated to providing the best cinema experience possible. Those who are found to be disruptive in the theatre will be asked to leave without a refund. This includes chatty moviegoers, those who cannot put their phones down during the movie, and children who talk, scream, or don’t stay in their seat. Please alert a staff member if another person is disrupting your moviegoing experience. In addition, any photography, still or motion, of a copyrighted cinematic presentation is a criminal offense under anti-piracy laws. Please remember: You talk, you text, you leave.

DO YOU REALLY BREW YOUR OWN BEER?

We really do! You can see our brewery from outside of Flix and from inside the lobby.

I HEAR THERE'S GREAT FOOD AT FLIX. HOW DO I ORDER DURING MY MOVIE?

It’s true! Here at Flix Brewhouse we pride ourselves on our fresh, delicious food served up fast from our top-notch kitchen. Once you sit down, your server will greet you. To call your server for service later, simply press the button at your seat, wait for your server to arrive and quietly place your order. Last call will be 30-40 minutes before the end of the show to allow time to enjoy a dessert and close out your check.

CAN I ENJOY FLIX WITHOUT PAYING FOR A MOVIE?

Of course! Our lobby and bar are open seven days a week. Come grab a bite to eat off our full menu and enjoy a pint of locally brewed beer anytime!

ARE THERE ANY OTHER FLIX BREWHOUSE LOCATIONS?

This location in Albuquerque is our fourth location. Our flagship Round Rock, TX store is the first Flix Brewhouse, and started the only first run cinema brewery in the world. We also have locations in Des Moines, Iowa and Carmel, Indiana, as well as two new locations underway in Madison, WI and Little Elm, TX.